Total Loss Metrics LLC is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure our data-driven reports and website are available to all vehicle owners.

​

1. Conformance Status

We work to ensure our website follows the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA standards. These guidelines explain how to make web content more accessible for people with a wide array of disabilities, including screen reader compatibility, keyboard-only navigation, and high-contrast readability.

​

2. Accessibility Features on Our Site

To assist our users, we have implemented the following features:

• Keyboard Navigation: All menus, forms, and buttons are operable without a mouse.

• Alt Text: All meaningful images include alternative text for screen readers.

• Contrast & Readability: We use high-contrast color ratios and scalable text to ensure clarity for users with low vision.

• Descriptive Forms: All input fields for VINs and settlement data are clearly labeled to prevent errors.

​

3. Known Limitations

While we strive for 100% accessibility, some legacy documents (such as older manufacturer build sheets or third-party insurance PDFs uploaded by users) may not be fully optimized for screen readers. We are actively working to ensure all Total Loss Metrics Evidence Packets generated by our system are delivered in an accessible HTML or "Tagged PDF" format.

​

4. Feedback & Contact Information

We welcome your feedback on the accessibility of our website. If you encounter any barriers or need an alternative format for a report, please contact us immediately:

• Email: info@totallossmetrics.com

• Response Time: We aim to respond to accessibility inquiries within 2 business days.

​

5. Formal Complaints

If you are not satisfied with our response to an accessibility-related concern, you may reach out to the Arizona Civil Rights Division (ACRD) or the equivalent agency in your state.